> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sondos-ai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversations Overview

> Track and review text-based conversations with your AI assistant

Conversations provide a record of all text-based interactions with your AI assistants through web widgets, WhatsApp, and test interfaces.

## What Are Conversations?

Conversations are text-based chat sessions between users and your AI assistants through web widgets, WhatsApp Business, and test interfaces.

## Conversation Sources

Conversations are created through:

### Web Widget Interactions

When website visitors use your embedded web widget in chat or voice & chat mode, each session creates a conversation record.

**Includes:**

* All messages exchanged
* Variables collected from pre-chat forms
* Variables extracted during conversation
* Total cost and token usage
* Session timestamps

### WhatsApp Conversations

When customers message your WhatsApp Business number, each conversation thread creates a conversation record.

**Includes:**

* Complete message history
* Customer phone number
* AI assistant responses
* Cost and usage metrics
* 24-hour messaging window status

<Info>
  WhatsApp conversations follow Meta's 24-hour messaging window rules. Within this window, your AI can send free-form replies. After 24 hours, you must use approved template messages to re-engage. Learn more in our [WhatsApp documentation](/whatsapp/overview).
</Info>

### Test Chat Sessions

When you test your assistant using the Test Chat interface, each test session creates a conversation record marked as "Test."

**Useful for:**

* Reviewing test sessions
* Debugging conversation flow
* Analyzing assistant responses
* Validating variable collection

## Conversation Types

| Type           | Badge Color | Source                     |
| -------------- | ----------- | -------------------------- |
| **Test**       | Orange      | Test Chat interface        |
| **Web Widget** | Purple      | Website embedded widget    |
| **WhatsApp**   | Green       | WhatsApp Business messages |

**Test Conversations**

* Created from Test Chat interface
* Marked with orange "Test" badge
* Used for development and testing

**Web Widget Conversations**

* Created from website widget
* Marked with purple "Web widget" badge
* Real customer interactions

**WhatsApp Conversations**

* Created from WhatsApp Business messages
* Marked with green "WhatsApp" badge
* Customer interactions via WhatsApp

## Why Track Conversations?

* Review customer interactions and improve assistant responses
* Monitor assistant performance and conversation quality
* Track costs, token usage, and engagement metrics
* Debug conversation flow and validate variable collection

## Conversation Data

Each conversation includes:

* Message history with timestamps
* Variables collected (from pre-chat forms or extracted by AI)
* Cost and token usage metrics
* Conversation type (Test, Web Widget, or WhatsApp)
* Customer identifier (phone number for WhatsApp)

## Accessing Conversations

Navigate to the **Conversations (chat)** page from your dashboard to view all conversation records.

The navigation badge shows your total conversation count, helping you track activity at a glance.

<Note>
  Conversations are tracked separately from phone calls. Phone calls are tracked in the **Calls** page, while conversations (text-based chat) are tracked here.
</Note>

## Next Steps

* Learn how to [view and manage conversations](/conversations/viewing-and-managing)
* Set up a [web widget](/ai-assistants/web-widget) to start collecting conversations
* Connect [WhatsApp Business](/whatsapp/overview) for messaging conversations
* Use [test chat](/ai-assistants/test-chat) to create test conversations