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Automation Platform

The sondos-ai Automation Platform helps you create powerful AI call automation workflows without coding. Build flows that enhance your AI calling system by processing variables before calls, handling post-call actions, and creating seamless integrations with your existing tools. Flow Builder

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Key Features

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AI Call-Based Triggers

  1. Call Ended Trigger
    • Activates immediately when an AI call completes
    • Access full conversation transcript and AI responses
    • Use call duration, status, and detailed metadata
    • Perfect for post-call automation like CRM updates
    • Trigger follow-up actions based on call outcomes
  2. Inbound Call Variable Injection
    • Triggers before AI assistant picks up the call
    • Enriches AI context with real-time customer data
    • Customizes AI behavior based on caller information
    • Returns variables that get injected into AI prompts
    • Enables personalized conversation flows

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Essential Actions

  1. Hubspot Integration
    • Update contact records with call outcomes
    • Create new contacts from inbound calls
    • Sync conversation insights to CRM
    • Track AI interaction history
    • Automate lead qualification
  2. Campaign Management
    • Add qualified leads to AI calling campaigns
    • Schedule AI follow-up calls
    • Manage call priorities based on outcomes
    • Track conversion rates per campaign
    • Automate campaign assignments
  3. External Systems
    • Send post-call summary emails
    • Update spreadsheets with call data
    • Trigger webhooks for custom integrations
    • Connect with your business tools
    • Automate multi-step workflows

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How It Works

  1. Choose Your Call Trigger
    • “Call Ended” for post-conversation automation
    • “Inbound Call” for real-time AI context injection
  2. Configure Call Variables
    • Map AI conversation data and transcripts
    • Access caller details and history
    • Define AI routing logic
    • Set up custom conversation variables
  3. Add Smart Actions
    • Update CRM with call outcomes
    • Send automated notifications
    • Schedule follow-up activities
    • Return enriched context to AI

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Example Use Cases

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Intelligent CRM Update

Trigger: AI Call Ended
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Process Conversation Insights
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Update Hubspot Contact
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Schedule Next AI Interaction

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Smart Inbound Call Handling

Trigger: Inbound Call to AI
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Lookup Customer in Hubspot
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Return Enriched Context
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AI Assistant Personalizes Conversation