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sondos-ai.com blends AI voice recognition with LLM-based replies to conduct live phone conversations. Below is a simplified flow:
  1. Caller or Lead is Dialed
    • Inbound: A customer dials your assigned phone number.
    • Outbound: sondos-ai.com’s system calls a list of phone numbers from your campaign.
  2. Speech Recognition
    The AI listens to what the person says and transcribes it into text in real time.
  3. LLM Decision
    sondos-ai.com uses a large language model (LLM) and your configured “system prompt” to craft a reply or decide the next action (like transferring the call).
  4. Voice Output
    The AI’s response is converted to natural-sounding speech via our voice engine (ElevenLabs voices).
  5. Result & Actions
    • For Inbound: The AI may answer questions, verify info, or take a message.
    • For Outbound: The AI can pitch a product, qualify leads, or transfer interested callers to a human agent.
  6. Data & Reporting
    You get transcripts, call recordings, call outcomes (like “no answer” or “success”), and the ability to automate follow-up actions.

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Distinctions: Inbound vs. Outbound

  • Inbound
    • Caller dials a number you rented or integrated.
    • AI picks up, greets, and handles queries or routes the caller if needed.
  • Outbound
    • You upload or sync leads.
    • AI dials each number, follows your call script, possibly transfers if the lead is interested.

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Next Steps